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- HP Community
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- DesignJet, Large Format Printers and Digital Press
- HP Designjet T920 fails to load 17" paper

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01-11-2023 07:38 AM
So what I have going on is that there is a printer that only prints on 17" paper as their default paper. I have been tring to get it to consistantly load 17" paper. I have done line sensor calibrations on several sizes of paper. one weird thing i noticed. Was that the printhead alignment printed the pattern in the middle of the paper. Not to the left aligned side. So i tried again. I am hoping to get it to align correctly. I got it to recognize the paper the first time i calibrated the line sensor. The next time it started to unload the paper because it couldn't "correct skew" then it would just cancel the paper load process. I tried resetting the EEPROM and doing a disc check to make sure the sofware wasn't causing the issue. Then doing another calibration but was unssuccessful.