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broc1
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Solved!

HP Designjet Z5400 Stuck on cancelling file

HP Recommended
Designjet Z5400
macOS 11.0 Big Sur

My Designjet Z5400 is stuck trying to cancel a big file that accidentally got loaded into the print queue via the USB port. It won't cancel it. Its been stuck on cancelling for 36 hours. As a result, I cannot print anything because it is the first in the queue. When I click on delete, nothing happens. 

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broc1
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I figured it out. I turned it off, then unplugged it, waited 5 minutes, plugged it back in and it was clear. 

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broc1
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I figured it out. I turned it off, then unplugged it, waited 5 minutes, plugged it back in and it was clear. 

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rubensanchez01
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HP Recommended

in this case, maybe you should switch off printer from the back... remove usb cable from computer.

switch on printer again,    check  print queque on printer's menu , if there is the file, delete it... then check on computer

printer control panel,   check  what is printing  ( make sure none ).

 

all ok, reconnect usb cable.... hope it work..

 

Operating hint only ....

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