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10-22-2021 10:53 AM
My Designjet Z5400 is stuck trying to cancel a big file that accidentally got loaded into the print queue via the USB port. It won't cancel it. Its been stuck on cancelling for 36 hours. As a result, I cannot print anything because it is the first in the queue. When I click on delete, nothing happens.
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10-22-2021 12:05 PM
in this case, maybe you should switch off printer from the back... remove usb cable from computer.
switch on printer again, check print queque on printer's menu , if there is the file, delete it... then check on computer
printer control panel, check what is printing ( make sure none ).
all ok, reconnect usb cable.... hope it work..
Operating hint only ....
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