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‎06-30-2020 12:04 PM

HP Recommended
Product: HP Deskjet Ink Advantage 2135
Operating System: Microsoft Windows 7 (32-bit)

HP Deskjet Ink Advantage 2135 not recognizing Black Cartridge. Downloaded updated software, power off/On, cleaning sensor of both printer and Cartridge... all done... what else to do?

 

1 REPLY 1

‎07-04-2020 11:40 AM

HP Recommended

@LordGuha, Welcome to the HP Support Community!

  • Do you have any lights blinking on the printer?
  • Any errors while printing from the PC?
  • Remove the black ink cartridge and try printing in color to check if that works fine.

If you have tried the steps mentioned in this document and the error persists, it could be a defective black ink cartridge or it could be an issue with the printer.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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