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allan14
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Message 1 of 2
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HP ENVY 4520 All-in-One Printer series _power on flash led and then nothing

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HP ENVY 4520
Microsoft Windows 8 (64-bit)

HP ENVY 4520 All-in-One Printer series _power on flash led and then nothing just go blank look like printer is dead

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The_Fossette
HP Support Agent
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@allan14,

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the power light flashes when you turn on the printer and then nothing happens.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

1.        With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

2.        Remove USB cable, if present.

3.        Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

4.        Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

5.        Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If the issue persists, I recommend you update the printer firmware and check. Follow the steps in the below article to update the printer firmware.

 

http://hp.care/2yACkYz

 

Let me know how it goes and you have a good day ahead.

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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