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Lorac17
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HP Envy 4500 Error Code oxc4eb827f hwlmicci2c

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Envy 4500

The printer was working fine then was left for a couple of weeks and for no apparent reason stopped working and displayed 

Error Code oxc4eb827f hwlmicci2c

 

The carriage is jammed on the RHS with the ink cartridges underneath the casing so I can't manually move the carriage or remove the cartridges.  Any advice welcome please

 
 
 
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Barachiel
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@Lorac17

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

In the meantime, please try the steps mentioned below:

 

follow these steps to reset the printer.

 

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

If it doesn't work, then I'd request you to contact HP's phone support team for further assistance.

 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

Barachiel
I am an HP Employee

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Lorac17
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yes thanks I tried all those steps.  However the carriage appears to be jammed on the RHS. When I switch it on I get the error code and the power button flashes but the carriage does not move.  I used it about 3 weeks then left it for two weeks holiday. On return it switched on as normal but wouldn't print.  After several failed attempts to print it started giving the error message.  I don't understand what is jamming the carriage as there is no paper jam.

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Barachiel
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@Lorac17

 

Thank you for responding,

It's great to have you back 😉

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

They will be happy to assist you immediately. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

Barachiel
I am an HP Employee

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