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HP Latex 1500 Double Sided banner issues

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HP Latex 1500

I'm having issues when trying to complete a double sided banner.  When on side B the system defaults the vertical gap to .98 and will not allow changes to be made.  I've tried going back to side A to change this but it again defaults back once changed to side B.  The only time it allows me to print without this margin gap is if I were to tell it its a single sided graphic which then it would not read the registration mark on side A to line up the graphics horizontally. Does anyone know how to correct this vertical gap default or have any suggestions?

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Please watch the below video to print double sided.


Thank you! I am an HP employee.


Please click the "Thumbs up" icon below to thank or click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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