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‎01-06-2019 04:00 AM

HP Recommended
Product: g1x85a
Operating System: Microsoft Windows 10 (64-bit)

Hi all

 

I've followed sandytech20's advice and the printer now isn't installing - 'driver unavailable'. 

 

It is recognised by HP Print and Scan Doctor, and appears to fully install - is recognised on the network. 

 

When I go into Word to test print, A3 finally shows up as a paper option, but the printer doesn't appear in the devices. 

 

Desperate!  Thanks in advance 🙂

1 REPLY 1

‎01-07-2019 06:48 AM

HP Recommended

@Janootoo

 

It looks like you were interacting with sandytech20, but he is out for the day. I'm Betty0610 & I'm at your service.  

 

You can try using the built0in driver: https://support.hp.com/in-en/document/c01796879

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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