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Nkboy
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23 11 0 9
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HP Split 13 x2 PC (Product no: E6F89PA#AB4) cannot connect wirelessly to HP DeskJet 2623 model

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HP DeskJet 2623
Microsoft Windows 10 (64-bit)

Hi!

 I have 3 HP laptops (all different models) at home and connect to my wifi router. Accessing internet has totally no issue at all.

  I purchased Deskjet 2623 recently. I was able to setup wirelessly to the Deskjet 2623 for two of my laptops.

However, it is only the HP Split 13 x2 PC (product number E6F89PA#AB4) cannot detect the Deskjet 2623 at all!

 

  Both the laptop and deskjet printer are connected to the same subnet already (laptop ip is 192.168.0.xxx and deskjet is 192.168.0.yyy). There is no issue for the laptop conencting to internet as well. I don't see any issue with my Wifi router and I am using DHCP to assign IP address to the devices at my home. Every time when i power on/off my device(s), the IP may/may not change depending on what DHCP is assigned.

 

  So what is preventing the HP Split 13 x2 PC connecting/detecting the printer? I even tried to setup by using IP address of the printer and it is also failing (very flustrating!!).

  I have also tried to disable the firewall in my Win 10 latop, and still not successful.

   Appreciate any kind soul to guide me how to get this fix. But please do not tell me to do simple thing like power recycle, etc.

  

Thank you very much!

 

 

 

 

7 REPLIES 7
Barachiel
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@Nkboy

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the printer software installation. I will be delighted to assist you here.  

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

 

Please try these steps:

 

I recommend you delete the driver and root level and retry, follow the steps below: 

  

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6.) Open up the run command with the “Windows key + R” key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

8.) Click on the “Drivers” tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

 

Once done, follow this link https://hp.care/2rCaGtu and install the full feature driver software. 🙂

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂  

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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Nkboy
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23 11 0 9
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Hi!

  Thanks for your reply.

Unfortuantely, after i tried your suggestion step by step (and very patiently), i still cannot get my printer & HP Split 13 x2 PC connected 😞

  as you can see from screen shots below, both my laptop are already connected to the same router and under same subnet. However, during printer installation and enter printer IP address click search and always cannot detect the printer at all.

  I really wonder what is wrong? 2 out of 3 laptop has no issue, except this HP split 13 x2 PC...

  If you have further advice, appreciate your guidance.

 

thanks.

 

 

 

Printer2.PNGPrinter1.PNG

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Barachiel
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@Nkboy

 

Thank you for responding,

It's great to have you back 😉

 

Follow this document which will lead you to a guided troubleshooter. Please perform the steps in the given order, and by the end of the document the issue would get fixed. 🙂

 

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

Barachiel
I am an HP Employee

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Nkboy
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23 11 0 9
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Hi!

  sorry - i do not see any document in your reply.

 

Thanks.

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A4Apollo
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Hi @Nkboy, I am the Mr.Robot. It looks like you were interacting with @Barachiel, but he is out of the office today, so I'll take over from here.

 

I appriciate your efforts for writing back to us.

 

Try performing a network defaults on your printer and check if it helps.

 

Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel
together for three seconds.

 

After the network settings are restored try connecting the printer back to the network.

 

On the computer you want to print from, start the software installation, and then download and install the HP full feature print driver. It contains the wireless print drivers, as well as HP Printer Assistant software for scanning and other printer management functions.

  1. Disconnect any USB cables from the printer.

  2. Go to https://hp.care/2rK2oyJ, and then click Download to download and run HP Easy Start.

  3. When prompted to select your printer, click My Printer Is Not Shown.

    A Printer Not Found screen displays.

    Figure : Clicking My Printer Is Not Shown

    Clicking My Printer Is Not Shown
  4. Click Continue, and then select Wireless network (if applicable).

    Figure : Selecting Wireless network (if applicable)

    Selecting Wireless network (if applicable)

 

Refer this article to know more information about setting up printer wirelessly. Link: https://hp.care/2rFBic6

 

 

Please mark my post as accepted solution if you feel I have answered your query.

 

Let me know if this helps!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Nkboy
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23 11 0 9
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Hello!

 Although i appreciate very much the 2nd HP guy  (Mr. Robot)trying to help me resolve the issue, i have strong doubt whether he has READ my previous post careful enough.

 Whatever he shared in the response, it is the exact same steps shown in quick start guide in the HP deskjet box. If the quick start guide can already fix the issue, why should i bother spend my time and their time to discuss some issues here?    Apparently i doubt he/she read careful enough. I have already specified clear enough i have insalled 2 out of 3 printers succesfully with DesjJet 2623 wirelessly, except this one pc of laptop is having issue. Furthermore, i have also mentioned and shared the screen shot that both DeskJet 2623 and my HP Split 13 x2 PC are connecting to the same router, and they are under the same subnet.

  I would very much appreciate HP can have someone how is more serious and having the heart to assist me resolve this issue and look into it carefully.

 

Thank you very much!

 

 

 

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A4Apollo
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@Nkboy, Thanks for your quick response and time again.

 

I appriciate your efforts for writing back to us.

 

As you mentioned the issue still persists after trying out the steps.

 

Try updating the printer firmware and check if it helps.

 

Update the printer firmware using this link: https://hp.care/2Lgjg9d

 

Try creating a new user account on your PC and install the printer software on your PC.

 

Also, try assigning a manual IP and Google DNS and check if it helps.

 

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

After this, you will have delete and re-add the printer on your computer.  Do it this way:

 

0. Go to Start > Control Panel > Devices & Printers and delete all instances of the printer. 

1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing. Get its IP from a Network Test printed from the front panel of the printer.
2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.

 

 

Please mark my post as accepted solution if you feel I have answered your query.

 

Let me know if this works!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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