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‎12-24-2019 04:29 AM

HP Recommended
Product: Officejet Pro 7740

Hallo, 

mein Drucker drückt nicht mehr. Er sagt mir das der Druckkopf fehlt. Ich habe bereits alle Patronen rausgenommen, alles gesäubert und die Patronen einzeln wieder eingebaut. Es kommt immer wieder derselbe Fehler. Was kann ich tun?

Drucker habe ich im September 2018 gekauft. 

 

3 REPLIES 3

‎12-24-2019 10:05 AM - edited ‎12-24-2019 10:06 AM

HP Recommended

@IlkaWicky 

Hello,

Unfortunately, the print head of your printer is not removable, so it cannot be replaced by the user..

I sent you a private message with the advanced procedure for resetting the printer.

Don't hesitate to solicit us if needeed.

 

Regards,



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‎12-29-2019 07:23 AM

HP Recommended

Hallo, 

leider hat auch dies nicht funktioniert. Es kommt immer noch die Anzeige das der Druckkopf scheinbar fehlt oder nicht richtig eingesetzt ist. Was kann man noch tun? Oder wie sieht es mit Garantieanspruch aus?

 

Mfg Ilka Wickord 

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‎12-29-2019 07:44 AM

HP Recommended

@IlkaWicky 

Hello,

As your printer is still under warranty, I recommend that you contact HP Germany from Monday to Friday from 08:00 to 18:00 (except national holidays) at: +49 (0) 69 380 789 060.

Best regards,

_______________________________________________________



@IlkaWicky 

Hallo,


Da Ihr Drucker noch unter Garantie steht, empfehle ich Ihnen, sich von Montag bis Freitag von 08:00 bis 18:00 Uhr (außer an nationalen Feiertagen) an HP Deutschland zu wenden: +49 (0) 69 380 789 060.


Mit freundlichen Grüßen,



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