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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
HP Recommended
HP desk jet 3637
Microsoft Windows 7 (64-bit)

I click print and it says document couldnt be printed so I did some snooping and found all of my shortcuts with a little pad lock emoji so I went to Google to ask how to unluck it (doesnt go into enough detail) then I had a chat with the HPs virtual agent the things the agent says to do are grey (cant be selected) and you can't click on them. What is the point of having a computer and nice printer at home if you cant use them? Please Help and be specific. Thanks in advance

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The Basics 

 How to > topic Print > subject list Instructions & Settings

HP Printers - How to Print Photos (Windows)


 Print Driver Settings Guide (Windows)


 Your Software

HP DeskJet 3630 series Full Feature Software and Drivers

Click "View all" to see the supported Windows versions.



if your Full Feature Software is fully installed, 
Locked templates is usually considered a normal behavior on that software that still designates "locked" templates.


Although your software will likely look different from the example, it may at least behave in a similar manner.


Example of Installed Software:

Software, when fully installed, provides the Printer Assistant shortcut icon on the Desktop (named for the printer).


Printer Assistant









Printing Preferences


Not all printing software looks the same, of course.  The "basics" should be usually be available, including one or more printing shortcuts for printing documents and / or photos.



Set the Preferences


Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit


If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.



Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as available): Save As > enter a name for your custom shortcut

Click OK to save the preferences


Check / Adjust the Paper at the Printer Panel


Open Printer Tray, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK


NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom





Locked shortcuts are "templates" used as-is or, if supported by your printer software, locked templates may be edited and saved with "Save-As" to create a "Customized shortcut".



and/or ...



Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP DeskJet 3637 All-in-One Printer


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