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‎04-14-2020 06:48 PM

HP Recommended
Product: HP4652

My printer screen is blue and I can't see the writing on the screen. It prints fine when i print from my phone but I need to change the ink. 

15869115804652148618868677520865.jpg

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1 REPLY 1

‎04-17-2020 06:30 AM

HP Recommended

@Lcforrer44, Welcome to HP Support Community!

 

I see that the printer's display has a blue screen with no error or anything and it is unresponsive. Let us try to isolate and resolve the issue-

 

Reset the printer

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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