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HP500 printing in blue

HP Recommended
Microsoft Windows 10 (64-bit)

Recently, our plotter has been printing most of plan pages in blue, no matter what print settings I choose.  Even if I tell the print driver to print in grey scale or black and white.  Some of the print is in black, so it is not that the printer cannot print black.   The source files (PDF) do not have layer.  We are using the HP Designjet printer driver v6.07


This is the case from all of the computers (Windows 10) that send plots to the printer.

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do a printhead alignment test & you might get answer right away....

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