• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
Designjet 500

Hi, after a firmware upgrade error, HPGL/2 card don't works. Plotter can't see it. Is there any way to recover it?

Thanks

2 REPLIES 2
HP Recommended

Hey All,

 

i had the same issue. updated the Firmware on HP Designjet 500+HP-GL/2+Network Module. and i've solved the issue.

the firmware update was'nt successfully. After installing secoudn HPGL2 module i get successed. but i couldn't print self service print. 

 

A. Try test plotter self.

1.Remove the HP-GL/2 Modul

2.Remove Other Network interfaces.

3. Try to print self service. if not successful try to update via A,04

 

B. If the self service succsed without Modules.

1. tutn off plotter.

2. install hpgl2 module.(the old one)

3.try to print self serive print. if not successful try update via A,04( i tested via A,05)

 

C. if the print after install hpgl2 successed.

1. trun off plotter

2.install network interface

3.from the web interface update the firmware of module.

4.from lcd panel on plotter, form setup menu reset ID Card.

 

I've get the problem solved via the explained routine. i hope i could help others.

HP Recommended

Thanks for your infos. Tried your procedure, but no success: HP/GL2 card isn't recognized by plotter. Flashed A.05.01 firmware on plotter, but HP/GL2 card is dead. Sometimes they come back. not this time

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.