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‎04-15-2020 11:09 AM

HP Recommended
Product: Officejet 7612
Operating System: Microsoft Windows XP

Won't print or scan.  Error message says "printhead appears to be missing, not detected, or incompatible"

1 REPLY 1

‎04-20-2020 04:47 AM

HP Recommended

Hi @Sue114

 

Welcome to the HP Support Community. I'd be happy to assist you with the Printhead error.

 

Please try these steps - HP Printers - Error Indicates Faulty Printhead

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer as the Printhead is not a customer replaceable part.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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