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Microsoft Windows XP

I am reinstalling my HP F4235 printer software and it is telling me that the feature I am trying to use is on a network resosurce that is not available.  Enter an alternative path to a folder containing the installation HPProductAssistart.msi.  I can't find this.

1 REPLY 1
HP Recommended

@CarolJan,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • How are you installing the software? (CD/from HP website)
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you root uninstall the printer and then reinstall it and check whether the issue is resolved.

 

Here is how it is done.

  1. In Windows, search for and open Programs and features
  2. Select your HP Printer
  3. Select Uninstall
  4. In Windows, search for and open Devices and printers
  5. In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
  6. Open up the run command with the “Windows key + R” key combo.
  7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
  8. Click on the “Drivers” tab
  9. Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
  10. Select Ok
  11. Select Apply and Ok on the Print Server Properties windows
  12. Close Devices and Printers
  13. Restart the PC
  14. Download and install the printer software from the below link.
  15. https://ftp.hp.com/pub/softlib/software10/COL22411/al-59236-4/100_215_DJ_AIO_03_F4200_Full_NonNet_en...
  16. Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.