I am trying to print 24"x52" but T120 will not print taller than 24" x 36"

[XyzPdq]

I am trying to print a 24" x 52" PDF. When I configure the paper size to be 24" x 52" I get this error: "The page size limits as defined by the PPD are a minimum height of 11 in. and a maximum height of 36 in." and the paper size resets to 24"x36".

[Repairatrooper]

I will confess that i am not a Mac expert, however in windows you can set custom page sizes and if that option exists in MAC taht is what you need to do. Set a custom size of 24x52 and save as a selectable custom option.

[XyzPdq]

Thank you for your reply. Yes, I am trying to set a custom size.  When I try to define a custom size taller than 36”, I get the error messsage listed above. 

[XyzPdq · Accepted solution]

The solution is to install the Printer drivers directly from the HP website.  The macintosh recognizes the T120, and automatically loads a printer driver for it, but this driver has the 36" limitation. The driver available directly from HP supports arbitrary vertical sizes.

[XyzPdq]

The problem is back. I'm not happy with HP. 

I tried installing the HP drivers again. The problem persists. The printer does not need a firmware update.

This is a very expensive printer, and the software is not good. 

[XyzPdq]

THIS time I solved the problem by deleting the old Printer from the Printers and Scanners section of System Settings.  

Then I created a new Printer entry for the T120, and now I can define paper any height I want. And it works.

HP really needs to fix their software. It's really bad.