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XyzPdq
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I am trying to print 24"x52" but T120 will not print taller than 24" x 36"

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T120
macOS 10.14 Mojave

I am trying to print a 24" x 52" PDF. When I configure the paper size to be 24" x 52" I get this error: "The page size limits as defined by the PPD are a minimum height of 11 in. and a maximum height of 36 in." and the paper size resets to 24"x36".

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XyzPdq
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The solution is to install the Printer drivers directly from the HP website.  The macintosh recognizes the T120, and automatically loads a printer driver for it, but this driver has the 36" limitation. The driver available directly from HP supports arbitrary vertical sizes.

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Repairatrooper
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I will confess that i am not a Mac expert, however in windows you can set custom page sizes and if that option exists in MAC taht is what you need to do. Set a custom size of 24x52 and save as a selectable custom option.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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XyzPdq
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Thank you for your reply. Yes, I am trying to set a custom size.  When I try to define a custom size taller than 36”, I get the error messsage listed above. 

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XyzPdq
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The solution is to install the Printer drivers directly from the HP website.  The macintosh recognizes the T120, and automatically loads a printer driver for it, but this driver has the 36" limitation. The driver available directly from HP supports arbitrary vertical sizes.

View solution in original post

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XyzPdq
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The problem is back. I'm not happy with HP. 

 

I tried installing the HP drivers again. The problem persists. The printer does not need a firmware update.

 

This is a very expensive printer, and the software is not good. 

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XyzPdq
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THIS time I solved the problem by deleting the old Printer from the Printers and Scanners section of System Settings.  

 

Then I created a new Printer entry for the T120, and now I can define paper any height I want. And it works.

 

HP really needs to fix their software. It's really bad.

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