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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Nbrjb
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Message 1 of 7
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Ink cartridge problem

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Hi. I put new ink in my hp design jet t120, it’s dated 2023. Printer won’t recognise ink

6 REPLIES 6
HarryCR
Level 5
Level 5
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Message 2 of 7
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Hi, make sure that the printer is running the latest firmware and try installing the cartridge after that.

 

I am an HP employee
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rubensanchez01
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Message 3 of 7
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if nothing worked.. cut off the new botton part carefully & replace it with the old bottom part of ink

cartdrige..

 

myself #70 inks frenquently had that problem & above always worked out good...

 

but only concern    will it void warranty ?  cautious

 

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HarryCR
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Message 4 of 7
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@rubensanchez01 The suggestion given will void the cartridge's warranty and will damage it also.

I am an HP employee
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rubensanchez01
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Message 5 of 7
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@harryCR:  anyway I can't afford to buy updated ink cartridges in full prices, so I buy expired ink & no

need to concern warranty whatever.

even with updated in some hp inks & still gave problems... my previous post regarded to Hp #70 lg,

still under warranty & did not work at all, even tried 3 of them...

 

thanks for your advise....

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HarryCR
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Message 6 of 7
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@rubensanchez01 I understand you however your cartridges are totally different than the customer's one and if he follows what you suggest HP won't validate his cartridge warranty and also can damage his printhead or in the worst scenario his printer.

I am an HP employee
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D Hook
Level 7
997 536 39 119
Message 7 of 7
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It might be helpful if we knew where Nbrjb was from.  It could be a regional issue.  Aren't some ink cartridges programmed to only work on machines in certain regions?

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