Leaky Black ink - HP Designjet T610 44

[Wallie78]

Hi Guys,

So I inherited a T610 44 inch printer...Printheads were about 4 years old and I only needed to replace the Yellow printhead. Inks were all 50% and working.  Had a service done but got home and a few issues. 

I am getting some black lines through the prints and on the paper (see image) . There is also black ink on the rail, I have cleaned the rail but a lot of ink on the area inside red circle in image) I am guessing the printhead is touching the paper but the guy who serviced said he adjusted the printhead to go up as high as possible.

I am maybe hoping just replacing the Black printhead will fix but can anyone help with why this would be occurring? I am desperate to start printing 🙂

Regards,

Nick

Nick

[HJ47]

Hi,

you have to take out starwheel assembly and clean it from beneath. I think you tilt printer vertically when you moved printer which is not right thing to do.

[Wallie78]

Can I access the bottom of this somehow without removing it???

[HJ47]

unfortunately, you cant 

you have to take out starwheel assembly there are only 2 screws.

[Wallie78]

OK thanks, I will try and find a tutorial....is it easy to do for a novice?

[Wallie78]

So would the starwheel have ink on the bottom of it and it's that what is causing the lines???

[Wallie78]

Do you think it could also be a printhead problem?   I don't really want to purchase 3 new printheads if it is not the printheads but do you think this could be the issue?

[Wallie78]

I also have Matte Black Ink Cartridge that is a bit older than the others and expired...could an old ink cartridge cause this problem? Just trying to think of all issues...

[HJ47]

I think it's just dirty paper path needs to be clean, expired ink dont leak unless you drop it.

where you based?

[Wallie78]

Based in Australia...so I’ll try taking out that starwheel..does it rotate when the paper is feeding through? The leaking had stopped...it’s just the horizontal lines there now