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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Marbnz
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My HP office jet HP7612

HP Recommended

When the printer  is plugged into the power socket    The power switch shows power is on     However the printer screen does not light up ,     Is there a way to solve this    ??? ,    Is there a reset button   ???    Is there a way to remove  the ink cartridges   While the screen is not lit up ,  ???   

 

Many thanks 

 

Marbnz

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Roopa-S
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@Marbnz

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂 

 

If the printer does not turn on or respond when you press the Power button and all the lights are off, and there is no noise or movement from the printer, it may be a hardware issue. 

 

If the carriage does not move to the carriage access area and you are unable to move the carriage manually, you will not be able to remove the cartridges.

 

To check the connections and the power to the printer: Click here

 

If issue persists, please contact our phone support for service options. I'm going to send you a private message with the information required to get this issue sorted. The only reason why we are utilizing the instructions over the private message as these instructions are specific to your printer model.

To check your private message, please check your Private message icon on the upper right corner of your HP Forums profile.

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Roopa-S
I am an HP Employee

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