• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎02-01-2021 02:45 AM

HP Recommended

Hello Harry.

Now I have new event:

When I want to print I get a message:

"Print Preview version is outdated, please install latest version from HP Support page."

But I have latest version 2.204.5.91.

I uninstalled Print Preview and downloaded and installed it again after computer rebooting.

I get same result.

It's happens on all computers in our office.

Was this reply helpful? Yes No

‎02-01-2021 07:13 AM

HP Recommended

Hello @Hendler 

 

I know there are some issues with the new preview version that doesn't work fine as the previous version, I will recommend you calling HP and reporting your issue and I hope they can help you in resolving it.

 

Regards.

I am an HP employee
Was this reply helpful? Yes No

‎02-01-2021 08:15 AM

HP Recommended

@Hendler 

 

One more detail, are you using the driver from hp.com right? Can you let me know please because the driver and preview versions have to match in the middle numbers as follows:

 

HarryCR_0-1612192478002.png

 

 

Thank you.

I am an HP employee
Was this reply helpful? Yes No

‎02-02-2021 02:09 AM

HP Recommended

Yes, I use this driver (yellow highlighted).

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.