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My printer keeps giving me a "paper Jam" message, i have gone through all the suggested repairs.

HP Recommended
HP 3835
Microsoft Windows 10 (64-bit)

This is a brand new printer, one week old. i have tried all the suggested solutions to repair the printer using all the  all the suggested HP solutions. i had the same problem with my prevoiuse printer of the same model just a bit older which  i could also not repair. 

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Thanks for posting. It is a terrific place to find answers and tips! 

I understand that you are getting paper jam message and you have tried multiple troubleshooting steps, I will be delighted to assist you here.


If you have done all the steps mentioned in this HP document:-


Then, I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.


Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,


To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.


I am an HP Employee

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