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My printer won’t recognize the type of paper I’m using and won’t allow me to print from app.

HP Recommended
Hp DeskJet 3632
iOS 7 or earlier

I’ve been printing on 4x6 paper for a while now and randomly the app started saying 8x11 but i never changed the paper and the print button on the Hp Smart app won’t work. 

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Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.


I suggest you Uninstall the HP Smart app 


Click on this link: for using Using the HP Smart App.


Then, update the printer firmware and Mac software:


Update printer firmware

Update software on Mac 


Restart the printer and the MAC


Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!


I am an HP Employee 

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