• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
Hp DeskJet 3632
iOS 7 or earlier

I’ve been printing on 4x6 paper for a while now and randomly the app started saying 8x11 but i never changed the paper and the print button on the Hp Smart app won’t work. 

1 REPLY 1
HP Recommended

@Jayknee2

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

I suggest you Uninstall the HP Smart app 

 

Click on this link: https://support.hp.com/in-en/document/c03561640 for using Using the HP Smart App.

 

Then, update the printer firmware and Mac software:

 

Update printer firmware

Update software on Mac 

 

Restart the printer and the MAC

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.