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‎01-08-2020 08:48 AM

HP Recommended

Hello everybody,

i'm going to explain you a problem, i hope you can give me the solution!

 

i have already changed the black ink-cartridge (N. 711) in our office plotter "HP DESIGNJET T520". I followed all the steps but, when i sent a new document to be printed, an error appeared. it says: "there's a problem with the printer or with the ink system, switch off the printer and switch on again, if the problem continue, contact HP".

 

Please, is there  someone who can give me the way to solve this problem?

 

Thank you very much!!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2020 02:09 PM

HP Recommended

Is there an error code on the screen when you see this message? If so can you please post it here.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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2 REPLIES 2

‎01-08-2020 02:09 PM

HP Recommended

Is there an error code on the screen when you see this message? If so can you please post it here.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-09-2020 12:33 AM

HP Recommended

Unfortunately no, there isn't.

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