• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎01-08-2020 08:48 AM

HP Recommended

Hello everybody,

i'm going to explain you a problem, i hope you can give me the solution!

 

i have already changed the black ink-cartridge (N. 711) in our office plotter "HP DESIGNJET T520". I followed all the steps but, when i sent a new document to be printed, an error appeared. it says: "there's a problem with the printer or with the ink system, switch off the printer and switch on again, if the problem continue, contact HP".

 

Please, is there  someone who can give me the way to solve this problem?

 

Thank you very much!!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2020 02:09 PM

HP Recommended

Is there an error code on the screen when you see this message? If so can you please post it here.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-08-2020 02:09 PM

HP Recommended

Is there an error code on the screen when you see this message? If so can you please post it here.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-09-2020 12:33 AM

HP Recommended

Unfortunately no, there isn't.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.