New Printheads - Service Station Error Designjet Z5600

[enginelight]

Hoping someone might know the answer to this. I just installed new printheads in my Z5600. It was going through the setup, and completed the first step when error code 21:13 popped up. Sounds like I need a new service station. My question is: Do I take out the new printheads, or leave them in? Is it a bad idea to mess with the printheads while the machine is off? Any help would be great.

[Repairatrooper]

Make sure you did not forget to capture the metal loop when closing the printhead cover.

[chris1designjet]

Sir

 the service station (some times and special when the service station works a bit and stops    ) just spray  some alcohol in the service station specialty  on the left and right where the opening is located   . without removing any thing  just turn the printer off and try to release the carriage and move it to the left side . or just move it taking care not to force . spay the alcohol or a lubricant in the service station on the side of the opening 

 if the carriage is not  in position on  the service station and ready its best to remove the print-head and protect the nozzles 

with the orange cover that comes with it if  you will not solve the problem in 2 days time  

[enginelight]

Hello, thank you for the suggestion. Still had an error, but it was worth trying for sure. Installed a new service station today. Thanks again!

[enginelight]

Checked this, you never know. Always good to check simple things first! I appreciate your help. Installed a new service station today. I  always like to have multiple views/suggestions.