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‎05-18-2016 02:44 AM

HP Recommended
Product: T520 36"
Operating System: Microsoft Windows 10 (64-bit)

We have just received our T520 and started set up, we got to alignment stage and the print head moves a couple of times, then comes up with an error message saying the width of paper should be 215mm but is using 205mm, I click on print anyway as its a standard A4 sheet. It jut sits at 0% and doesn't move after the first couple of times.

 

Any ideas on what I can try?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2016 07:47 AM

HP Recommended

What paper are you using.

Try aligning the printhead on a A3

I am a Hp employee

View solution in original post

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2 REPLIES 2

‎05-18-2016 07:47 AM

HP Recommended

What paper are you using.

Try aligning the printhead on a A3

I am a Hp employee
Was this reply helpful? Yes No

‎11-21-2019 08:52 PM

HP Recommended

Using a 610mm roll in t520. after installing new printhead & all new cartridges it is stuck on "0% aligning prinhead"

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