New T520 stuck at 0% aligning

[JamesRheidol]

We have just received our T520 and started set up, we got to alignment stage and the print head moves a couple of times, then comes up with an error message saying the width of paper should be 215mm but is using 205mm, I click on print anyway as its a standard A4 sheet. It jut sits at 0% and doesn't move after the first couple of times.

Any ideas on what I can try?

[LotsOfPrinting · Accepted solution]

What paper are you using.

Try aligning the printhead on a A3

[TeakleP]

Using a 610mm roll in t520. after installing new printhead & all new cartridges it is stuck on "0% aligning prinhead"