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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
HP Recommended
T520 36"
Microsoft Windows 10 (64-bit)

We have just received our T520 and started set up, we got to alignment stage and the print head moves a couple of times, then comes up with an error message saying the width of paper should be 215mm but is using 205mm, I click on print anyway as its a standard A4 sheet. It jut sits at 0% and doesn't move after the first couple of times.

 

Any ideas on what I can try?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

What paper are you using.

Try aligning the printhead on a A3

I am a Hp employee

View solution in original post

2 REPLIES 2
HP Recommended

What paper are you using.

Try aligning the printhead on a A3

I am a Hp employee
HP Recommended

Using a 610mm roll in t520. after installing new printhead & all new cartridges it is stuck on "0% aligning prinhead"

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