• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
HP Designjet 1500
Microsoft Windows 10 (64-bit)

We swapped out an Orbi RBK 52 for an Orbi RBK 853 on Wednesday, we're noticing a problem with the plotter connection. It seems we're able to print through the LAN, but can't print from devices connected to the Orbi wi-fi network. The printer als appears to be having difficulty connecting to internet through the Orbi as well, any thoughts would be appreciated?

1 REPLY 1
HP Recommended

Your new router appears to be a 3 band router with WIFi 6. Have you applied different SSIDs to the different bands. It might be an issue that the plotter is trying to connect to the WIFI 6 and failing or dropping off. I would start by setting the plotter to only communicate on the 2.4 and and the move up if that proves stable.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.