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‎12-11-2020 10:52 AM

HP Recommended
Product: HP Designjet 1500
Operating System: Microsoft Windows 10 (64-bit)

We swapped out an Orbi RBK 52 for an Orbi RBK 853 on Wednesday, we're noticing a problem with the plotter connection. It seems we're able to print through the LAN, but can't print from devices connected to the Orbi wi-fi network. The printer als appears to be having difficulty connecting to internet through the Orbi as well, any thoughts would be appreciated?

1 REPLY 1

‎12-14-2020 08:08 AM

HP Recommended

Your new router appears to be a 3 band router with WIFi 6. Have you applied different SSIDs to the different bands. It might be an issue that the plotter is trying to connect to the WIFI 6 and failing or dropping off. I would start by setting the plotter to only communicate on the 2.4 and and the move up if that proves stable.

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