-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Re: On our T2600DR, the scanning preview mode has spontaneou...
Create an account on the HP Community to personalize your profile and ask a question
02-28-2022 03:50 PM
While using the scan mode, the preview function on the left side of the screen disappears after about page 9. Then it is gone from there on out, including on new scanning efforts. All the preview pane shows now is a graphic with a mountain and a tree. Has anyone had this experience before? It's definitely impeding our project. Thanks!
Solved! Go to Solution.
Accepted Solutions
03-01-2022 03:50 PM
Is your firmware up to date. HP released a new revision today 08_22_01.1
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
03-01-2022 03:50 PM
Is your firmware up to date. HP released a new revision today 08_22_01.1
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
03-02-2022 07:25 AM
Thank you for this tip. I went in and checked the firmware which says it was last updated in 2019. (This seems like a really long time for the firmware to go without updates!) The machine is set to update automatically but this appears not to have happened and I will need my IT department to help. Can you confirm that the 2019 update is extremely outdated?
Thanks!
Ashley
03-02-2022 07:32 PM
2019 is likely very close to original release firmware. As you see, the auto updates do not function that well on Designjets. Best to download and copy to a USB key and update that way.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Didn't find what you were looking for? Ask the community