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‎02-28-2022 03:50 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

While using the scan mode, the preview function on the left side of the screen disappears after about page 9.  Then it is gone from there on out, including on new scanning efforts.  All the preview pane shows now is a graphic with a mountain and a tree.  Has anyone had this experience before?  It's definitely impeding our project.  Thanks!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2022 03:50 PM

HP Recommended

Is your firmware up to date. HP released a new revision today 08_22_01.1

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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4 REPLIES 4

‎03-01-2022 03:50 PM

HP Recommended

Is your firmware up to date. HP released a new revision today 08_22_01.1

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎03-02-2022 07:25 AM

HP Recommended

Thank you for this tip.  I went in and checked the firmware which says it was last updated in 2019. (This seems like a really long time for the firmware to go without updates!)  The machine is set to update automatically but this appears not to have happened and I will need my IT department to help.  Can you confirm that the 2019 update is extremely outdated?

 

Thanks!

Ashley

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‎03-02-2022 07:32 PM

HP Recommended

2019 is likely very close to original release firmware. As you see, the auto updates do not function that well on Designjets. Best to download and copy to a USB key and update that way.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-03-2022 09:06 AM

HP Recommended

Thank you, you have been extremely helpful.  My IT department was able to install a new update and fingers crossed that everything is resolved.  

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