• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Locked

‎06-09-2020 11:20 AM

HP Recommended
Product: HP OFFICE JET 3831
Operating System: Microsoft Windows 10 (64-bit)

HP OFFICE JET 3831 JUST STOPED PRINTING COULOR  HAD NEW INK CARTRAGE

John Finnegan
1 REPLY 1

‎06-12-2020 05:03 PM

HP Recommended

@FINNEGAN54 Welcome to HP Community!

 

I understand that you are unable to print in color.

 

Do not worry. I will try to fix the issue.

 

Please let us know are you able to make the color photocopy without any issue.

 

Windows 10 apps don't print in color to a color printer by default
https://social.technet.microsoft.com/Forums/en-US/59896d75-3042-446c-bde0-43d9cf86ce2d/windows-10-ap...

 

Go to Control Panel>Devices and Printers
　>Right Click on your printer
　　>Go to Printer Properties>Advanced Tab

 

Change the driver to any other one>Click on Apply

 

Immediately change the driver back to the original one>Click on Apply

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.