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SH-Penn
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Pl;otter is saying Media too small, remove media when I try to load the paper.

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HP Designjet 5500
Microsoft Windows 7 (64-bit)

Plotter is saying "media is too small, remove media" before allowing me to select a size. I do not think it is the media sensor , Ifeel it might be the size issue because I had accidently selected the wrong size so I removed the media to redo and it started saying this. this is the first time this has happened and it was when I pushed the wrong button when loading no I cannot get it to take any paper.

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davidzuts
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Disconnet the plotter from the computer and turn off the power using the switch in the rear. Turn back on and when it asks for media see if it will now load.

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SH-Penn
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Thank you for your reply. I did this and it is still saying media too small.

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davidzuts
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Can you give us a little history. What size media are you loading and is it a sheet or a roll. Have you used this same media before. This message usually comes up when a job has been sent and the media is to small for the job or the media is just to small for the printer itself. If you had sent a job perhaps the job was nested and is still resident on the hard disk and trying to print. Make sure you empty any jobs still at the printer and disconnect the printer so only power is going to it.

 

Below is the exact meaning of the message so to be honest I think you still have a job that want to print and the media you are loading is not correct.

 

Media too small The printing material you
are attempting to load is
too small for the printer to
print the file.
In the case of an internal
calibration, remember to
use at least a D-sized
printing material.

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