Plotter HP Designjet T120 blue screen and error code B837AFF8

CompleteIT · ‎04-30-2019

Hi

The plotter is showing a blue screen with error code B837AFF8. Does anyone know what this means?

SHThompson · ‎04-30-2019

It might be a defective Main Board, or it could also be the USB Drive on the Main Board, (Firmware).

The Main Board comes with the USB Drive installed and at one point the only way to get the drive was to order the Main Board.

The USB Drive is now orderable as a separate part: CQ890-67105 USB thumb drive service kit T120/T520

If my post resolves your issue please click the accepted as solution button under it.

To thank a Tech for a post click the thumbs up button under the post.

You can even click both buttons. . .

CompleteIT · ‎05-01-2019

Thanks for the information. How would I know if its the main board or the USB Drive on the main board?

SHThompson · ‎05-01-2019

The only way to find out is to replace the USB Drive, it's cheaper than the Main PCB.

CQ890-67105 In stock
USB New Module with F/W SV

26.25

If my post resolves your issue please click the accepted as solution button under it.

To thank a Tech for a post click the thumbs up button under the post.

You can even click both buttons. . .