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‎04-30-2019 12:45 PM

HP Recommended
Product: DesignJet T120
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

The plotter is showing a blue screen with error code B837AFF8.  Does anyone know what this means?

3 REPLIES 3

‎04-30-2019 01:29 PM

HP Recommended

It might be a defective Main Board, or it could also be the USB Drive on the Main Board, (Firmware).

 

The Main Board comes with the USB Drive installed and at one point the only way to get the drive was to order the Main Board.

 

The USB Drive is now orderable as a separate part: CQ890-67105 USB thumb drive service kit  T120/T520

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‎05-01-2019 10:31 AM

HP Recommended

Thanks for the information.  How would I know if its the main board or the USB Drive on the main board?

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‎05-01-2019 11:31 AM - edited ‎05-01-2019 11:33 AM

HP Recommended

The only way to find out is to replace the USB Drive, it's cheaper than the Main PCB.

 

CQ890-67105 In stock  
USB New Module with F/W SV
 
 
 26.25

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You can even click both buttons. . .
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