cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
CompleteIT
New member
2 1 0 0
Message 1 of 4
404
Flag Post

Plotter HP Designjet T120 blue screen and error code B837AFF8

HP Recommended
DesignJet T120
Microsoft Windows 10 (64-bit)

Hi

 

The plotter is showing a blue screen with error code B837AFF8.  Does anyone know what this means?

3 REPLIES 3
SHThompson
Level 12
3,729 3,639 305 673
Message 2 of 4
Flag Post
HP Recommended

It might be a defective Main Board, or it could also be the USB Drive on the Main Board, (Firmware).

 

The Main Board comes with the USB Drive installed and at one point the only way to get the drive was to order the Main Board.

 

The USB Drive is now orderable as a separate part: CQ890-67105 USB thumb drive service kit  T120/T520

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
Was this reply helpful? Yes No
CompleteIT
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for the information.  How would I know if its the main board or the USB Drive on the main board?

Was this reply helpful? Yes No
SHThompson
Level 12
3,729 3,639 305 673
Message 4 of 4
Flag Post
HP Recommended

The only way to find out is to replace the USB Drive, it's cheaper than the Main PCB.

 

CQ890-67105 In stock  
USB New Module with F/W SV
 
 
 26.25

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation