• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Locked

‎04-30-2019 12:45 PM

HP Recommended
Product: DesignJet T120
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

The plotter is showing a blue screen with error code B837AFF8.  Does anyone know what this means?

3 REPLIES 3

‎04-30-2019 01:29 PM

HP Recommended

It might be a defective Main Board, or it could also be the USB Drive on the Main Board, (Firmware).

 

The Main Board comes with the USB Drive installed and at one point the only way to get the drive was to order the Main Board.

 

The USB Drive is now orderable as a separate part: CQ890-67105 USB thumb drive service kit  T120/T520

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
Was this reply helpful? Yes No

‎05-01-2019 10:31 AM

HP Recommended

Thanks for the information.  How would I know if its the main board or the USB Drive on the main board?

Was this reply helpful? Yes No

‎05-01-2019 11:31 AM - edited ‎05-01-2019 11:33 AM

HP Recommended

The only way to find out is to replace the USB Drive, it's cheaper than the Main PCB.

 

CQ890-67105 In stock  
USB New Module with F/W SV
 
 
 26.25

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.