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Plotter going to Offline after printing 4-5 drawings.

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Dear Team,


 Good Morning, 

I have an issue with HP DSJ t920 plotter, after printing 4-5 drawings its going offline then nothing coming. So if you restart the plotter printing again rest of the pending, also up to 4-5 only. the same wil happend again. Change IP address, Configure IP with  DHCP, Manual, Change the port and Cable, Update the firmware through the USB, Factory reset done. still not solved, Waiting for your Valuable Advise....



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Hi,  Thanks for contact with HP Support Forum.



Please unplug the USB/Ethernet cable and perform the below instruction:


or you may update through HP DesignJet Utility Software:


Just update the latest firmware:


                Please download the below link file:


MRY_06_00_06.1            1176.1 MB                       Aug 9, 2018




1st Steps: 



Firmware Update Process:


2nd Steps:


  1. The Thumb Drive Plug-in with your computer/laptop.
  2. Format it your Thumb drive on FAT32 (Default)


3rd Steps:


  1. Printer Firmware send into Thumb Drive (Your downloaded file, on 1st steps file)
  2. Unplug the Thumb Drive from PC/Laptop


4th Steps:


  1. Plug in to with your Printer Font Panel or Printer Back side where have to on printer left site. At this printer should be turn off.
  2. Turn on the printer and wait some few minutes.
  3. After some time printer shows it “Update the firmware” on printer control panel.
  4. Click on “Update the Firmware” button on the touch control panel.
  5. After few minutes printer control panel shows it “Un plug your Thumb Drive”
  6. Just unplug in your thumb drive from Printer.
  7. Just wait few minutes for firmware update issue. (After few minutes printer will automatically restart)
  8. After initialized the printer, it automatically came to ready mode. (If raise the any other issue or error, please call to me for below cell no.)


N.B: While update the firmware, please do not turn off / interrupt the printer. So you need to use backup power like: UPS.



If same problem will remain, just goto settings and check the sleep time and uncheck it.



I hope that answers will support to concern adequately. Let me know! Good luck 

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Dear Team,


 Sorry for delay to update the status, This problem solved by replacing the network pcb. Its working fine. Thanks for the concern.

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