cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Uwhitr1
New member
1 0 0 0
Message 1 of 2
219
Flag Post

Print Head

HP Recommended
Deskjet T120
Microsoft Windows 10 (64-bit)

My T120 (24" wide format printer) is not working. Having put the new black cartridge an error message have come up.

The black ink has gone everywhere over the bottom tray of the printhead, and the print head mount on the far right hand side. The mount the print head sits on when stationary. 

 

Does this mean the print head has failed. Should I clean the printhead and mounting base and then reinstate. If so what would I clean the ink of with. Something that doesn't fail the electronics. Or do I just order and new print head. I don't want purchase a new printhead if the whole unit has failed.

 

The printer is about 4 years old. This is only the 3rd time I have replaced the black cartridge so the printer has not been used a great deal. The cartridge is a genuine HP cartirect. (Cartridge HP711).

 

What should I do?

1 REPLY 1
gringod12
Level 1
6 3 0 2
Message 2 of 2
Flag Post
HP Recommended

hi 

i would repalce the printhead. 4 years is a goog run.

the ink in the bottom of the printhead shows a leak in the printhead system

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation