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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
me201
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Message 1 of 2
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Print error

HP Recommended
Design Jet 520 36 inch
Microsoft Windows 10 (64-bit)

I am getting an error message that my document requires it be printed 36 inch and the printer is currently using 24.258.  I'll turn it off and then back on, same message comes but it will say it's currently using 24.441 or another random number.  I've not changed the paper roll, same size i've always used.  I even put in a new roll and get the same message.

 

1 REPLY 1
KrazyToad
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Message 2 of 2
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HP Recommended

@me201

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c03890386 to print using custom size

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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