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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
HP Recommended
HP Z3100 44"
Microsoft Windows 10 (64-bit)

Hi all,

 

 I have placed new print heads in my HP Z3100 and the E/G (Enhancer/Gray) print head will not reseat. My printer keeps telling me to reseat to no avail and will not let me print.

 

 I have tried 2 new heads that I've had sitting around. Both are out of date, but so are the others which have reseated without a problem.

 

 I have cleaned the flex contacts on both the carriage and print head. 

 

Any help much appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Last month, I had same problem with yellow/magenta printhead & replaced 2 brand new

& printer not even check & prompt right back to say replace printheads.

 

At no solution & I tried turn off & on... even few times, also removed formatter .. Finally one time printer made sound

& checked the printheads, then prompted me to load paper to align printheads.

 

Successed.

View solution in original post

5 REPLIES 5
HP Recommended

Last month, I had same problem with yellow/magenta printhead & replaced 2 brand new

& printer not even check & prompt right back to say replace printheads.

 

At no solution & I tried turn off & on... even few times, also removed formatter .. Finally one time printer made sound

& checked the printheads, then prompted me to load paper to align printheads.

 

Successed.

HP Recommended

Hi,

 

Check for any ink cartridges rejected or below 30% and replace them

 

Then, reseat the printhead.

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
HP Recommended
Thanks for the feedback. I ended up replacing the print head with a new one. To no avail. All inks were full.

I then switched off and unplugged it for several minutes. To no avail once again.

Then I pulled the Y/M head out randomly and reseated it. For some strange reason this worked.

Who knows?
HP Recommended

Hi,

 

Could be a bad conection between the printhead and the carriage.

 

You might got it to sit on the right spot

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
HP Recommended

I have reseated the printhead, replaced with new inkhead, restarted multiple times and replaced the ink cartridge to no avail.

I keep getting 'reseat' error and cannot print. Its the Yellow printhead. HELP!!

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