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kspl
Level 3
64 35 4 5
Message 1 of 2
380
Flag Post

Printer Utility can't talk to Z3200, but browser interface is fine.

HP Recommended
z3200
macOS 10.13 High Sierra

When attempting to access some areas of Printer Utility (job accounting/lookup, firmware update/start etc) I get this error message:

 

Note: "Akbar" is the printer's name on the network. 

 

 

 

 

Screen Shot 2018-05-04 at 9.08.56 AM.png

 

 

 

 

However, the URL in the message opens in a browser just fine.  

 

I'm not using a proxy of any kind.  

 

Any experience with this? Thanks!

1 REPLY 1
jasonmiamifl
Level 7
880 810 37 84
Message 2 of 2
Flag Post
HP Recommended

You first need to make sure the printer driver is working.... go to printer property & see if the Z3200 is online.

if online.... ok...  if offline.... not good & driver was not installed properly.

 

From the printer control panel, check if more than one Z3200....   if yes.... remove them completely & restart

computer.... you will see the driver automatically installing....   after , go to printer property & check if

z3200 is online.   if yes.... procede to the UTILITy....     if still not working... uninstall......      reinstall it again.

 

pay no attention to the brower error....

 

click browse & go to the directory where you saved the firmware.

 

be watchful, careful.... no to miss a step..   good luck 

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