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Level 3
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Message 1 of 2
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Printer Utility can't talk to Z3200, but browser interface is fine.

HP Recommended
macOS 10.13 High Sierra

When attempting to access some areas of Printer Utility (job accounting/lookup, firmware update/start etc) I get this error message:


Note: "Akbar" is the printer's name on the network. 





Screen Shot 2018-05-04 at 9.08.56 AM.png





However, the URL in the message opens in a browser just fine.  


I'm not using a proxy of any kind.  


Any experience with this? Thanks!

Level 7
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Message 2 of 2
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HP Recommended

You first need to make sure the printer driver is working.... go to printer property & see if the Z3200 is online.

if online.... ok...  if offline.... not good & driver was not installed properly.


From the printer control panel, check if more than one Z3200....   if yes.... remove them completely & restart

computer.... you will see the driver automatically installing....   after , go to printer property & check if

z3200 is online.   if yes.... procede to the UTILITy....     if still not working... uninstall......      reinstall it again.


pay no attention to the brower error....


click browse & go to the directory where you saved the firmware.


be watchful, careful.... no to miss a step..   good luck 

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