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Suttonj03
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Message 1 of 2
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Printer ink compatibility

HP Recommended
Deskjet 3634
Microsoft Windows 10 (64-bit)

Purchased official HP ink, cartridges fit perfectly but printer stating the cartridges are not compatible.

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Suttonj03

 

Welcome to the HP Support Community.

 

If you insert your old ink, do you still get the error message?

 

Remove and reinsert the new cartridges again.

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/model/8296174...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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