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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Printer very bad

Create an account on the HP Community to personalize your profile and ask a question
01-08-2024 10:00 PM
this is the sad story!
I bought brand one 4877 printer from SAM , unfortunately the machine was broken with E0, SAM suggest me to replace ink cartridge, then I bought brand new HP ink cartridge to replace one ones, but still show E0.
HP service hotline suggest me to send printer to HP service center for check.
I never use printer, so I refused and ask for return the goods. HP service hotline told me it's fine to return but I have to pay for the ink cartridge.
HP provide poor quality product to customer and sell ink cartridge to earn $$. what a genius business idea!!!
01-11-2024 09:29 AM
Hi @poor_quality,
Welcome to the HP Support Community
I understand you are facing an issue with your machine being broken with E0. Not to worry I will help you to get a resolution to resolve the issue.
I am sorry to hear that Repair needs to be set up This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
01-11-2024 10:53 AM
If the printer was DOA out of the box you should have asked for a refund or replacement from the vendor. How long ago did you purchase this?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.