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abdousriky
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Problem with HP Designjet T2500

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Designjet T2500
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Hello,
we had a print head detection problem with our HP Designjet T2500. However, we have encountered a paper loading problem so that the printer completes the print head preparation step. When we want to load the roll of the standard white paper, the printer discards it by indicating error message 45.2: 03 and we are forced to turn off the printer. when the roll of the tracing paper (film) is loaded, the printer loads it incorrectly and you get the 86: 1 messenger

Please give us an explanation for these problems,

Thank you for your help.

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davidzuts
Level 13
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45.2:03 and 45.2:10 Error in the rewinder 2 system (lower rewinder)
Call agent:
1. Use the power switch at the rear to turn off the printer, then disconnect the power cord.
Remove the paper from roll 2.
Reconnect the power cord, then turn on the printer.
2. The rewinder will be tested automatically during boot up.
Service engineer:
1. Check that the rewinder 2 cable is undamaged and correctly connected to the engine PCA
2. Replace the lower roll rewinder.

 

86:01 Scan axis servo shutdown, possible paper jam
Call agent:
1. Open the window and check for any visible obstacles restricting the movement of the carriage assembly.
If there is a wrinkled mass of paper inside the paper path, lift the pinchwheels and clear the obstruction.
2. Turn off the printer and unplug the power cord. Try to move the carriage manually. Check that the cutter
disengages correctly and that the carriage is not blocked by the service station.
3. Perform the scan-axis diagnostic to obtain further information on the problem.
Service engineer:
1. Check the integrity and tension of the carriage belt. If the belt is damaged, replace it.
2. Lubricate the scan axis.
3. Perform a Encoder Strip verification and check it runs successfully.

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abdousriky
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Hello,
Thank you for coming back. I inform you that I did everything you asked me and I checked the path of the trolley and the strap. As I told you, the problem that I had the first time is the detection of the printhead and after the diagnosis the cause was detected (a pine bent). the printer detected the print head after it was straightened, unable to load the paper to complete print head preparation
Thanks for your help
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Guy-1
Level 4
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I had a similar problem - I cleaned the encoder strip & line sensor, ran a calibration and the problem cleared

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