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MartinSkint
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Put a new hard drive in my DJ5500, its going through the motions but not dropping any ink.

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Designjet 5500 UV
Microsoft Windows 10 (32-bit)

Hi there everybody.

I recently put a new hard drive in my Designjet 5500. The Hard drive came with the firmware already installed. The Printer appears to be working ok apart from when I send a printjob to it. It will go through all the motions of printing but doesnt actually drop any ink through. The printer does print though when I calibrate the heads.

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Valsimot
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Did it work fine before on WIN 10?

Do you have any computer or laptop with an older OS to test?




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MartinSkint
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Yes it worked perfectly on windows 10 before hard drive became faulty.

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Valsimot
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And now it only prints from a computer after printhead calibration?




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MartinSkint
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No it doesnt print at all, it recieves the information from the PC and prepares the printheads then it rolls the paper through to the size of the requested print then finalises the print. All this but doesnt actually print any ink???

 

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Repairatrooper
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Will it print any of the configuration pages or other service prints that you access from the control panel? Trying to narrow down between hardware failure and a software glitch.

 

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MartinSkint
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Hi there. No actually it wont print any test or diagnostic pages or demos since i put the new drive in. 

 

Cheers

 

Martin

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