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68droptop
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Re: Designjet t790

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Did you ever get any resolution to this?  I have the EXACT same issue with my hp720.

 

Mine started right around 6/10/17

 

Wondering when your started?

 

 

 

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clivep
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My problem started in may 2017 and no not solved
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68droptop
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I am really pissed off that I now have a $3,000 paperweight because HP can't support their products.  More likely, I think they intentionaly bricked my plotter via firmware.  Never again will I buy ANY HP product.

 

It will cost $300 just to get a tech to walk in the front door.

 

Than IF they figure out what is wrong with it, they said they will have to make a second trip if any of the printheads are expired.  I cannot even check the printheads because the printer will not allow me to access them without the ink cartridges being funtional.  It could easily cost over $1,500 to get new cartridges, heads and pay for the service calls.

 

I would be better served buying another plotter from another manufacturer than to try and fix this one.

 

 

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