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‎03-10-2021 02:36 PM

HP Recommended
Product: HP Z9+
Operating System: macOS 10.13 High Sierra

It´s been almost impossible to load sheets on my printer. It simple keeps advancing sheet until spill out of printer. Sometimes roolls still keeps advancing with no sheet on printer. No problem with roll loading. Firmware is up to date. Don´t know what more to do. 

Sorry for my english, is not my primary language. 

Thanks in advance. 

Category:
1 person had the same question
4 REPLIES 4

‎03-10-2021 05:12 PM

HP Recommended

That type of behaviour can be caused by a defective or sticking OPPS sensor

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‎03-13-2021 07:55 AM

HP Recommended

Ok. How can I solve this? Tks

 

 

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‎03-15-2021 11:29 AM

HP Recommended

You need to get into diagnostic mode and test the sensor and replace if necessary. The information is contained in the service manual. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-10-2021 02:08 PM

HP Recommended

I hope you are using the rear feed to load sheets as the top feed is virtually useless. As long as you make sure that the sheet is aligned on the left hand side (from the rear) it should feed ok

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