• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
HP Z9+
macOS 10.13 High Sierra

It´s been almost impossible to load sheets on my printer. It simple keeps advancing sheet until spill out of printer. Sometimes roolls still keeps advancing with no sheet on printer. No problem with roll loading. Firmware is up to date. Don´t know what more to do. 

Sorry for my english, is not my primary language. 

Thanks in advance. 

4 REPLIES 4
HP Recommended

That type of behaviour can be caused by a defective or sticking OPPS sensor

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Ok. How can I solve this? Tks

 

 

HP Recommended

You need to get into diagnostic mode and test the sensor and replace if necessary. The information is contained in the service manual. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

I hope you are using the rear feed to load sheets as the top feed is virtually useless. As long as you make sure that the sheet is aligned on the left hand side (from the rear) it should feed ok

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.