cancel
Showing results for 
Search instead for 
Did you mean: 
Level 4
89 59 2 3
Message 1 of 1
119
Flag Post

Replacement incomplete with a new printhead - status 16

HP Recommended
Designjet T1500
Microsoft Windows 10 (64-bit)

Hi.

 

My customer just replace the printhead, because the plotter was asking for it.

 

He did, but it will not do the installation to the end. It start preparing the printing system, it show the 6 or 8 % for a while, then goes to 100 %, then restart to 6 or 8 %, then again 100 %, then the message appear that it cound't install the printhead (replacement incomplete) and ask to try again.

 

I have look for the printhead status, on the web server and the status is "16" (means the prinhead high temparature).

 

The customer will replace it again, but could it be because of the carriage contacts or the trailing cable?

 

I would appreciate some help. Thanks.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation