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‎09-29-2017 09:36 AM

HP Recommended
Product: Printer: HP Design Jet T770

HP website lists firmware update available for hp designjet T770 (hard disk version).   However, no firmware appears in the list of availabel software.

 

Error message 47:01. Unpluged and shut down unit and restarted the printer and fed the paper back in and still received the error message 47:01.

 

Wanting to update the firmware to determine if that is the problem. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-29-2017 08:27 PM

HP Recommended
Ther firmware will not fix the problem, it will keep it from happening again.

If you had installed the firmware before the failure it might have prevented it.

The starwheel motor assembly needs to be replaced.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .

View solution in original post

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1 REPLY 1

‎09-29-2017 08:27 PM

HP Recommended
Ther firmware will not fix the problem, it will keep it from happening again.

If you had installed the firmware before the failure it might have prevented it.

The starwheel motor assembly needs to be replaced.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
Was this reply helpful? Yes No
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