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‎03-21-2019 12:01 PM

HP Recommended

Forgot to mention to make hard reset on printer trough service menu....

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‎03-21-2019 12:21 PM

HP Recommended

Thanks again for the recommendations. I will give them a try as soon as I have enough time and let you know how I make out

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‎08-09-2019 11:55 AM

HP Recommended

I am having the same problem. Were you able to figure out a lasting solution? 

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‎08-09-2019 12:20 PM

HP Recommended

I wish I had a good answer for you! I have been through this twice. Both times I tried everything mentioned above and none of it seemed to fix the problem. Came in one day and the error was gone both times. No idea what fixed it or how to keep it from coming back again.

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‎09-19-2019 06:58 AM

HP Recommended

I have only had my plotter a couple of months so it was still under warranty. I had a tech come in twice. The first time he replaced the carriage PCA but the error came back the very next day. He came back the following week to change the engine PCA but also changed the carriage PCA and printhead. Haven't had any more problems since. Hopefully the fix sticks!

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‎09-19-2019 07:03 AM

HP Recommended

I'm glad it worked for you and yes hopefully it sticks!

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