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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Reset cartridge info designjet z3100

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01-23-2020 07:37 PM
I received a faulty cartridge warning on my magenta cartridge and after putting in 4 brand new magenta cartridges and after "setting up print system" each one has shown up as faulty. I finally figured out my print head was bad and replaced it and the system is working fine now but I'd like to still be able to use those cartridges since I have put them in another machine and I know that they are not faulty. I have tried an eerom reset but the cartridges still show up as faulty as soon as I put them in the printer which tells me there must be some sort of log in the printer that remembers them and that they are faulty. How can I clear the log in the printer so that the printer does not know that they have been in that machine before? Thank you so much!
01-24-2020 08:28 AM
My guess is you have 2 problems with the printer, one being the print head and the other a contact issue in the cartridge slot. Check the contact closely for ink or other contamination.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
01-26-2020 06:00 PM
Thanks for the help. I already got the printer working again after I discovered the clog. I would just like to know how to reset the hard drive where it forgets which cartridges were faulty so that I can use them again. A thanks.