• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎01-23-2020 07:37 PM

HP Recommended
Product: Designjet z3100
Operating System: Microsoft Windows 10 (64-bit)

I received a faulty cartridge warning on my magenta cartridge and after putting in 4 brand new magenta cartridges and after "setting up print system" each one has shown up as faulty.   I finally figured out my print head was bad and replaced it and the system is working fine now but I'd like to still be able to use those cartridges since I have put them in another machine and I know that they are not faulty.  I have tried an eerom reset but the cartridges still show up as faulty as soon as I put them in the printer which tells me there must be some sort of log in the printer that remembers them and that they are faulty.  How can I clear the log in the printer so that the printer does not know that they have been in that machine before?  Thank you so much! 

2 REPLIES 2

‎01-24-2020 08:28 AM

HP Recommended

My guess is you have 2 problems with the printer, one being the print head and the other a contact issue in the cartridge slot. Check the contact closely for ink or other contamination. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-26-2020 06:00 PM

HP Recommended

Thanks for the help.  I already got the printer working again after I discovered the clog.  I would just like to know how to reset the hard drive where it forgets which cartridges were faulty so that I can use them again. A thanks. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.