• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎06-21-2020 12:54 PM

HP Recommended
Product: DJ T120
Operating System: Microsoft Windows 10 (64-bit)

OK I have a HP T120 Design Jet which has worked fine to date. I have been using A1 (610mm) rolls.

 

I also have some A2 (422mm) rolls which I use when I run out of A1 (No prizes for guessing who ordered the wrong size in the past).

 

No matter how I define the settings since the upgrade to the V4 driver my HP Laptop doesn't want to read the roll size from the plotter and when I try to print it says that there is a paper size mismatch. Basically it is trying to print in landscape when it needs to print in portrait.

 

Also, it doesn't seem to be able to connect to the eprint server either, I am assumeing its a linked comms problem..!

 

Any ideas

1 REPLY 1

‎06-22-2020 08:27 AM

HP Recommended

The first step I would recommend is checking and upgrade the firmware if newer is available from hp.com.




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.