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‎01-14-2022 07:28 AM

HP Recommended
Product: SmartTracker
Operating System: Microsoft Windows 10 (64-bit)

Recently started at a new company and they are using smartTracker to track drawings printed to the various projects. The list of projects you can select from is from a CSV file that is linked into SmartTracker.  For whatever reason the list is not updating when I add new project numbers to the CSV.  When I go into SmartTracker to the Projects tab there is an option to import CSV, but when I go into this option it won't allow me to load a new CSV or do anything else.  I'm currently logged into the system as an admin so I would think it would let me make the changes but it doesn't.  I was thinking that maybe there's a different user I need to log in as in order to make these changes possible a system admin but I can't find any information about SmartTracker except the generic user guide.  Anyway, if anyone has run into this and can shed some light on how to fix that would be great.

 

Thanks.

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