Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 1
Flag Post

T120 Print A3 Using Mult-Sheet Tray (Paper Size Mismatch)

HP Recommended
HP DesignJet T120
Microsoft Windows 10 (64-bit)
HP Designjet T120
Microsoft Windows 10 (64-Bit)

I am trying to print A3 PDF file.  The Page Setup appears to be okay. When I send the job to the T120 Printer I get an error message on the HPT120 screen of: 'Paper Size Mismatch - 'file name' requires to be printed on 420mm wide but the printer is currenlty using 297mm. Please choose among these options:  "Change Paper", "Print Anyway", "Cancel Job". 

I have A3 420x297mm paper loaded in the Multi-Sheet Tray orientated 'portrait'.

Why does the printer think I have A4 paper loaded instead of A3? What am I missing?

I have updated firmware, drivers etc with no change and have tried setting the orientation to landscape, however, that did not work either. Any assistance is appreciated.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation